Bengal Bets Privacy Policy – Your Information Is Safe With Us

Welcome to Bengal Bets. This Privacy Policy explains what information we collect about you, how we use it, and how we keep it secure. It applies to the Bengal Bets website, mobile app, and all associated services.

We believe privacy is a fundamental right — not just on paper, but in practice. That's why this policy contains no hidden terms or complex legal language; everything is stated clearly and directly.

This Privacy Policy is built in line with international data protection standards. We review it at least once a year and update it as needed. If any significant changes are made, you will be notified in advance at your registered email address.

Bengal Bets collects three types of information — what you provide directly, what is generated automatically as you use the platform, and what we receive from payment providers.

Bengal Bets uses your information only for specific, legitimate purposes. Here's a full breakdown:

• Account Management: Your name, email address, and mobile number are used to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposits and withdrawals accurately.
• Security & Fraud Prevention: Device and behavioral data is analyzed to detect unusual login activity or suspicious transactions.
• Legal Compliance: Identity information is verified to meet KYC, AML, and other applicable regulatory requirements.
• Service Improvement: Anonymised statistics are analysed to understand which features our users find most valuable.
• Customer Support: Your account and transaction history are used to resolve your issues quickly.
• Promotional Communications (with consent only): With your consent, we'll send you information about bonuses, offers, and updates. You can opt out at any time.

We never use your information for profiling or automated decision-making in any way that could harm you. Usage data is analysed for responsible gaming monitoring — but this is there to protect you, not work against you.

Bengal Bets does not sell your personal data or share it with any third party for advertising purposes. However, limited information may need to be shared in certain specific circumstances:

• Payment Provider: Minimal financial information is shared with bKash, Nagad, and banks solely to process transactions. These providers operate under their own privacy policies.
• Technology Partners: Limited technical data may be shared with cloud hosting, cybersecurity, and analytics providers necessary for platform operations. All such providers operate under strict confidentiality agreements.
• Legal Obligation: We may be legally required to disclose information to authorities as part of a court order, regulatory request, or AML investigation.
• Game Provider: For Live Casino games, only the account ID required to run the game is shared — no personal identifying information.

Bengal Bets uses cookies and similar technologies to make your browsing experience smoother and more convenient. Cookies are small data files stored on your device.

• Essential Cookies: Used to maintain login sessions, verify security, and remember your language preferences. Rejecting these may cause parts of the platform to stop working correctly.
• Functional Cookies: Used to remember your preferred games, display settings, and language. Never used without your consent.
• Analytics Cookies: Anonymous statistics are collected to understand which parts of the platform are used most. These cannot be used to identify any individual.

You can update your cookie preferences at any time through your browser settings or the app's privacy settings. Keep in mind that disabling essential cookies may cause issues with login or payments.

Bengal Bets uses industry-leading technology and practices to keep your data safe.

• SSL/TLS Encryption: All communication between your device and our servers — on both the website and app — is encrypted with 256-bit SSL. The padlock icon in your browser's address bar confirms your connection is secure.
• Two-Factor Authentication (2FA): You can enable 2FA for an extra layer of security at login. Without an additional OTP code, no one can access your account.
• Encrypted Database: All personal data stored on our servers is protected with AES-256 encryption. Strict identity verification is required for any server access.
• Regular Security Audits: Every year, an independent third-party cybersecurity firm audits our systems to identify and address potential vulnerabilities.
• Staff Training: All Bengal Bets staff are trained on data protection policies. Only authorised personnel have access to specific data on a need-to-know basis.
• Data Breach Response Plan: In the event of an unexpected security breach, we have a plan in place to notify affected users within 72 hours.

As a Bengal Bets user, you have the following rights over your own data:

To exercise any of the rights above, email us at support@bengalbets.best or reach out via live chat. Once your identity is verified, your request will be processed within 30 days.

Bengal Bets does not retain your data beyond what is necessary. Retention periods are determined by the type of information:

• Active Account Data: Retained for as long as your account remains active.
• Transaction Details: As required under AML regulations, data is retained for up to 5 years after account closure.
• KYC Documents: Up to 5 years, in accordance with international regulations.
• Support Conversations: Deleted 2 years after last contact.
• Marketing Preferences: Deleted immediately upon opt-out.
• Analytics Data: Anonymised and retained for 13 months, then deleted.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We take every complaint seriously and aim to respond within 7 business days.

This Privacy Policy may be updated in the future due to changes in law, new services, or improvements to our practices. For significant changes, you will be notified at your registered email address before they take effect. The latest version will always be available on this page.

At Bengal Bets, earning your trust is something we take seriously. Your personal information is a responsibility we hold — and one we never compromise on.